Privacy Policy

Effective date: December 18, 2025

This Privacy Policy explains how Cardinal State Distributors (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website (the “Site”), create an account, place an order, or make a payment through our online store.

If you have questions about this policy, contact us using the information in the Contact Us section below.

1) Information We Collect

We collect information in the following ways:

A. Information you provide to us

Account information: If you create an account or use our customer portal, we may collect your name, email address, username, password (stored in encrypted form), and related account details.
Order and billing information: When you place an order, we collect information such as your name, billing address, shipping address, email address, phone number (if provided during checkout), and order details.
Payment information: Payments are processed through our payment provider(s). We do not store full credit card numbers on our servers. Payment providers may collect and process your payment details according to their own privacy policies.
Communications: If you call us, email us, or otherwise contact us, we may keep a record of your message and our response.

B. Information collected automatically

Device and usage data: We may collect information such as IP address, browser type, device identifiers, pages viewed, and approximate location (derived from IP address) to help operate and protect the Site.
Cookies and similar technologies: Our Site may use cookies to enable core functionality (such as shopping cart and login sessions), improve performance, and support security features.

2) How We Use Your Information

We use the information we collect to:

Provide and operate the Site, including account login and the customer portal
Process orders, payments, shipping, returns, and customer service requests
Send transactional messages (order confirmations, shipping updates, account-related notices)
Prevent fraud, secure accounts, and protect the Site and our customers
Comply with legal obligations and enforce our terms and policies
Improve our products, services, and website experience

3) How We Share Your Information

We may share your information in limited circumstances, including:

Payment processors: To process credit card payments and help prevent fraud.
Shipping and fulfillment partners: To deliver your orders (e.g., carriers, fulfillment services).
Website and IT service providers: Hosting, security, analytics (if used), and other technical services that support our Site.
Legal and compliance: If required by law, subpoena, or legal process, or to protect rights, safety, and security.
Business transfers: If we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction.

We do not sell your personal information.

4) Customer Accounts and Portal

If you create an account, you can view certain order information through the customer portal. You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us promptly.

5) E-Commerce and Payments (WooCommerce)

Our online store is powered by WooCommerce. Information required to complete purchases (such as billing/shipping information and order history) is processed to fulfill orders and provide customer service. Payment transactions are handled by our payment provider(s), and their collection and processing of payment information is governed by their own policies.

6) Cookies

Cookies help the Site function properly. For example, cookies may be used to keep you logged in, remember items in your cart, and maintain session security.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features such as login and checkout.

7) Data Retention

We retain personal information as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be kept for accounting, tax, and warranty/returns purposes.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information (such as access, correction, deletion, and portability). You can also update certain account details by logging into your account.

To request access, correction, or deletion of your information, contact us using the details below.

10) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Site after changes are posted means you accept the updated policy.

12) Contact Us

Cardinal State Distributors
Phone: 704-773-3252
Email: sales@cardinalstatedistributors.com